Rubbish Clearance Tooting Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Tooting provides waste collection and rubbish removal services. By making a booking, accepting a quotation or allowing our operatives to start work, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms and Conditions, you must not use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Company means Rubbish Clearance Tooting, the provider of the waste collection and rubbish removal services.

Customer means the person, business or organisation requesting or receiving the services from the Company.

Services means any rubbish clearance, waste collection, removal, loading, transport, recycling or disposal carried out by the Company.

Waste means any items, materials or substances that the Customer asks the Company to remove, and that the Company agrees to collect, subject to these Terms and Conditions and applicable laws.

Premises means the property, land or location from which the waste is collected or to which the Company is required to attend in order to supply the services.

2. Scope of Services

The Company provides rubbish clearance and waste collection services for domestic and commercial customers. This may include collection of household waste, bulky items, garden waste, construction debris in small quantities and general non-hazardous waste.

The Company reserves the right to refuse to collect waste which is hazardous, prohibited by law, unsafe to handle, incorrectly described or not agreed in advance. This may include, but is not limited to, asbestos, clinical or medical waste, chemicals, oils, gas cylinders, pressurised containers, explosives, and certain electrical items that require specialist disposal.

The Customer is responsible for ensuring that waste presented for collection is suitable for the services requested and for informing the Company in advance of any unusual, heavy or potentially hazardous items.

3. Booking Process

3.1 Booking Requests

Bookings can be made by telephone, email or any other method accepted by the Company from time to time. When making a booking, the Customer must provide accurate information about the type, approximate volume and location of the waste, as well as any access restrictions or parking requirements at the premises.

3.2 Quotations

The Company may provide an estimated quotation based on the information supplied by the Customer. All quotations are given in good faith but are not binding if the information provided is inaccurate or incomplete, or if the actual volume, weight or nature of the waste differs from that described.

3.3 On-Site Assessment

Upon arrival at the premises, the Company will assess the waste and confirm the final price before starting work. If the price needs to be adjusted due to differences between the description and actual waste, the Customer will be informed. If the Customer does not accept the revised price, the Company is not obliged to carry out the services and may charge a reasonable call-out or attendance fee.

3.4 Confirmation of Booking

A booking is confirmed when the Company accepts the Customer’s request and provides a collection date and time window. Time slots are approximate and subject to traffic, access and operational conditions. The Company will use reasonable efforts to attend during the agreed time window but does not guarantee exact arrival times.

4. Access and Customer Obligations

The Customer must ensure that the Company has safe and reasonable access to the premises and to the waste to be collected. This includes providing suitable parking, informing the Company of any height or weight restrictions, and ensuring that any necessary permissions for access, loading or parking have been obtained in advance.

If access is delayed, unsafe, obstructed or otherwise not as described, the Company may charge for waiting time, additional labour or may, at its discretion, cancel or postpone the service and charge a call-out fee.

The Customer must ensure that waste is ready for removal, segregated where requested, and not contaminated with hazardous materials. The Company is entitled to rely on the Customer’s description of the waste and is not responsible for any consequences arising from incorrect or incomplete information.

5. Payments and Charges

5.1 Pricing

Prices are generally based on the volume and type of waste, the labour involved, access conditions and disposal or recycling costs. The Company will explain the pricing structure to the Customer at the time of booking or on arrival at the premises.

5.2 Payment Terms

Unless otherwise agreed in writing, payment is due in full upon completion of the services and before the Company’s operatives leave the premises. The Company accepts payment methods as advised to the Customer prior to or at the time of service, which may include cash, card payment or bank transfer.

For business and account Customers, different payment terms may be agreed in writing, such as payment within a specified number of days from the date of invoice. If the Customer fails to pay any amount due, the Company reserves the right to charge interest on overdue amounts at the statutory rate, together with any reasonable costs incurred in recovering the debt.

5.3 Additional Charges

Additional charges may apply for:

Excess waste beyond the volume or type initially agreed.

Extra labour where waste is difficult to access, requires dismantling or is located far from the collection vehicle.

Waiting time caused by delays not attributable to the Company.

Disposal of specific items requiring special handling or higher disposal fees under applicable waste regulations.

6. Cancellations and Changes

6.1 Customer Cancellations

The Customer may cancel or reschedule a booking by giving reasonable notice prior to the agreed collection time. The Company encourages Customers to notify cancellations or changes as early as possible.

The Company reserves the right to charge a cancellation fee where a booking is cancelled with short notice, typically on the same day as the scheduled service, or where a wasted journey occurs because the Customer is not present, access is not available or the waste is not ready for collection.

6.2 Company Cancellations

The Company may cancel or reschedule the services due to circumstances beyond its reasonable control, including but not limited to severe weather, accidents, road closures, staff illness, vehicle breakdown or legal or regulatory restrictions. In such cases, the Company will use reasonable efforts to inform the Customer and rearrange the service for the earliest convenient time.

The Company is not liable for any losses, costs or expenses incurred by the Customer as a result of cancellation or rescheduling in such circumstances.

7. Waste Handling and Regulations

The Company operates in accordance with applicable UK waste management laws and regulations. Waste collected by the Company will be transported only to authorised facilities for recycling, recovery or disposal.

The Customer confirms that they have the right to transfer the waste to the Company for collection and that the waste does not include any items that are unlawful to possess, transfer or dispose of.

Where required, the Company will complete waste transfer documentation. The Customer agrees to provide any information needed to complete this documentation accurately, including descriptions of the waste and its origin.

The Customer agrees not to request the Company to dispose of waste illegally or in a manner that breaches environmental laws. If the Company reasonably suspects that the waste is hazardous, illegally obtained or otherwise not suitable for standard collection, the Company may refuse to collect it, remove it from the vehicle or require specialist treatment at an additional cost.

8. Customer Property and Site Condition

The Customer is responsible for ensuring that the premises and any items not intended for removal are adequately protected. The Company will use reasonable care and skill when carrying out the services, but waste clearance can involve the movement of heavy or awkward items and may present a risk of minor damage to surrounding areas.

The Customer should remove or secure valuable, fragile or easily damaged objects before the Company begins work. The Company is not liable for damage to such items where the Customer has not taken reasonable precautions.

The Company is not responsible for cleaning or restoring surfaces or areas once waste has been removed, other than clearing away any waste generated directly by the Company’s operations.

9. Liability and Limitations

9.1 General Liability

The Company will perform the services with reasonable care and skill. If the Company fails to do so, the Customer may request that the Company re-performs the services where possible, or provides a reasonable reduction in charges.

9.2 Exclusions

The Company is not liable for:

Losses arising from inaccurate, incomplete or misleading information provided by the Customer.

Losses resulting from delays or cancellations caused by events beyond the Company’s reasonable control.

Indirect or consequential losses, including loss of profit, loss of business, loss of opportunity or loss of reputation.

Normal wear and tear or minor damage that is proportionate to the nature of the services provided.

9.3 Financial Cap

To the maximum extent permitted by law, the Company’s total liability to the Customer for any claims arising out of or in connection with the services, whether in contract, tort or otherwise, shall be limited to the total price paid or payable by the Customer for the specific service giving rise to the claim.

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

10. Customer Warranties and Indemnity

The Customer warrants that they are either the owner of the waste and the premises, or are authorised by the owner to arrange for the waste clearance. The Customer agrees to indemnify the Company against any claims or losses arising from the Company acting on the Customer’s instructions where the Customer lacked proper authority.

The Customer further agrees to indemnify the Company against any liability, costs or expenses arising from the inclusion of prohibited, hazardous or illegally held items in the waste, or from a breach of these Terms and Conditions or applicable waste regulations by the Customer.

11. Complaints

If the Customer is dissatisfied with any aspect of the services, they should contact the Company as soon as reasonably practicable, providing full details of the issue. The Company will investigate the complaint and, where appropriate, propose a remedy such as re-performing part of the services, a partial refund or another appropriate solution.

Complaints should generally be raised within a reasonable time after the services have been provided so that the Company can address them effectively.

12. Data Protection and Privacy

The Company may collect and process personal data about the Customer in order to manage bookings, carry out the services, process payments and handle enquiries or complaints. The Company will handle such data in accordance with applicable data protection laws and only for legitimate business purposes.

The Customer is responsible for ensuring that any personal data provided to the Company is accurate and up to date.

13. Amendments to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, in its business operations or in the services offered. The latest version will apply to any new bookings made after the revised Terms and Conditions come into effect.

Where a change materially affects existing bookings, the Company will use reasonable efforts to inform affected Customers.

14. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be treated as severed from the remaining provisions, which will continue to be valid and enforceable to the fullest extent permitted by law.

15. Entire Agreement

These Terms and Conditions, together with any written confirmation or invoice issued by the Company, constitute the entire agreement between the Company and the Customer in relation to the services and supersede any previous discussions, correspondence or agreements.

The Customer acknowledges that they have not relied on any statement, promise or representation that is not expressly set out in these Terms and Conditions.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of the services.

By proceeding with a booking or allowing the Company to commence rubbish clearance or waste collection at the premises, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.