Rubbish Clearance Tooting Privacy Policy

This Privacy Policy explains how Rubbish Clearance Tooting collects, uses, stores, shares, and protects personal data relating to our customers and prospective customers. It applies to all individuals who live in, or request services for, the Tooting area and surrounding neighbourhoods and who use our rubbish clearance and related services, whether by phone, email, website contact, or in person.

We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy is intended to provide clear and transparent information about our data practices and about the rights you have in relation to your personal data.

Who we are and how to contact us

Rubbish Clearance Tooting is a local waste removal and rubbish clearance service provider operating in the Tooting area. For the purposes of data protection law, we act as the data controller in respect of your personal data, meaning we decide how and why your personal data is used.

If you have any questions about this Privacy Policy or about how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the details provided on our usual customer communication channels.

Personal data we collect

We only collect personal data that is relevant and necessary to provide our services, manage our relationship with you, and meet our legal obligations. The types of personal data we may collect include:

Identification and contact details, such as your name, address, phone number, email address, and any alternative contact details you provide for access or communication.

Service and booking information, such as details of the rubbish clearance service requested, property access instructions, booking dates and times, and notes about specific requirements you tell us about.

Billing and payment information, such as billing address, payment status, amounts charged, and records of invoices and receipts. Payment card details are handled securely by our payment service providers and are not stored by us beyond what is necessary to complete the transaction.

Communication records, such as emails, text messages, call notes, and other correspondence relating to your enquiries, bookings, complaints, or feedback.

Technical data when you use our online services, which may include IP address, device and browser information, and basic usage data such as pages or forms accessed. This is used primarily to operate and improve our online services and to help ensure security.

How we obtain your personal data

We usually collect personal data directly from you when you contact us, request a quote, make a booking, or communicate with us by phone, email, or through any online contact form. We may also receive personal data from third parties where this is necessary to provide our services, for example from landlords, letting agents, or family members who arrange rubbish clearance on your behalf.

Where we receive personal data about you from someone else, we will process that data in accordance with this Privacy Policy and applicable data protection law.

Lawful bases for processing your data

We only use your personal data where we have a valid lawful basis. Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract: We process your personal data when it is necessary to enter into or perform a contract with you, such as when we provide rubbish clearance services, issue invoices, or manage bookings and service communication.

Legal obligation: We process certain personal data to meet legal obligations, for example keeping appropriate business and accounting records, tax records, and complying with health, safety, or waste disposal regulations.

Legitimate interests: We may process personal data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This includes activities such as improving our services, handling customer enquiries and complaints, managing our business operations, sending important service notifications, and ensuring the security of our systems and staff.

Consent: In limited cases, we may rely on your consent, for example if we wish to send you certain forms of marketing communications by email or text that you have specifically opted in to. Where we rely on consent, you can withdraw your consent at any time by contacting us using our normal contact channels.

How we use your personal data

We may use your personal data for the following purposes:

To provide and manage our rubbish clearance and waste removal services, including arranging appointments, providing quotes, attending your property, and carrying out collection and disposal.

To communicate with you about your enquiries, bookings, quotes, service updates, changes to our terms or policies, and any issues that may affect the services we provide to you.

To process payments, issue invoices and receipts, manage any refunds or disputes, and maintain accurate accounts and financial records.

To manage customer relationships, handle complaints and feedback, and improve the quality and safety of the services we provide.

To maintain and protect our business, including managing risk, improving our processes, and maintaining the security of our systems and staff.

To comply with laws and regulations, respond to lawful requests from public authorities, and exercise or defend legal claims.

Data sharing and processors

We do not sell your personal data. We may share your personal data with trusted third parties where this is necessary to provide our services or to operate our business. These third parties act as data processors or independent controllers depending on the circumstances.

Data processors may include service providers who support our operations, such as payment processing providers, waste transfer facilities or licensed carriers involved in handling collected waste, IT and hosting providers, communication and messaging services, and professional advisers such as accountants or solicitors engaged by us.

We require all data processors that handle personal data on our behalf to process it only on our instructions, to keep it secure, and to comply with data protection law. Where other parties act as independent controllers, such as regulators or public authorities, they are responsible for their own compliance with data protection law.

International transfers

Our services are primarily provided within the United Kingdom. If any of our service providers transfer or store personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent legal mechanisms, to protect your personal data in accordance with applicable law.

Data retention and storage

We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected and to meet any legal, accounting, or reporting requirements.

In general, we will retain customer and booking records, including basic contact details, service information, and financial records, for a period that reflects applicable limitation periods for legal claims and statutory record-keeping requirements. This is typically up to six years after the end of our relationship with you, unless a longer period is required by law or necessary because of ongoing legal proceedings.

After the relevant retention period has expired, we will securely delete, anonymise, or otherwise dispose of personal data so that it can no longer be associated with you.

How we protect your personal data

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, damage, or disclosure. These measures include limiting access to personal data to those employees and contractors who need to know it for the performance of their duties, using appropriate security controls on our systems, and regularly reviewing our data handling practices.

While we take reasonable steps to protect your personal data, no system can be guaranteed to be completely secure. You also play an important role in keeping your information safe by keeping your devices and communications secure.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These rights are subject to certain conditions and legal exemptions, but in general include the following:

Right of access: You have the right to request confirmation of whether we hold personal data about you and to request a copy of that data, together with information about how we use it.

Right to rectification: You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing: You may have the right to request that we restrict the use of your personal data, for example while we verify its accuracy or assess an objection you have raised.

Right to object: You may have the right to object to our processing of your personal data where we are relying on legitimate interests. We will stop processing your data unless we can demonstrate compelling legitimate grounds which override your interests, rights, and freedoms, or where processing is required for legal claims.

Right to data portability: In certain circumstances, you may have the right to receive personal data you have provided to us in a structured, commonly used, and machine readable format and to request that we transfer it to another organisation where this is technically feasible.

Right to withdraw consent: Where we rely on consent to process your personal data, you can withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing before consent was withdrawn.

To exercise any of these rights, please contact us using our usual communication channels. We may need to verify your identity before responding to your request. We will respond within the timescales required by law.

Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the UK supervisory authority responsible for data protection matters. Details of how to contact the authority can be found via official government resources.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we use personal data, or legal requirements. Any updated version will be made available through our normal communication and information channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

This Privacy Policy applies to all customers and prospective customers of Rubbish Clearance Tooting in the Tooting area and surrounding neighbourhoods who use or enquire about our rubbish clearance and related services.